Carpet Cleaning Islington Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Islington provides carpet and related cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, or organisation booking or receiving services from Carpet Cleaning Islington.

Company, we, us, our means Carpet Cleaning Islington as the provider of cleaning services.

Services means carpet cleaning and any additional cleaning services agreed between the Company and the Customer.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor, or representative of the Company carrying out the Services.

2. Scope of Services

The Company provides professional carpet cleaning and related services within its service area. The specific Services to be provided will be confirmed at the time of booking, based on the Customer’s requirements and the information supplied by the Customer.

Any description of Services provided verbally or in writing is for guidance only. The exact work carried out will depend on the condition of the carpets and other items at the Premises, as assessed by the Technician on arrival.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company’s chosen communication and booking channels. A booking is only confirmed when the Company issues a confirmation message specifying the date, approximate arrival time window, and agreed Services.

3.2 The Customer is responsible for providing accurate information about the Premises and the items to be cleaned, including approximate room sizes, carpet types, stains, access restrictions, parking arrangements, and any special requirements.

3.3 The Company reserves the right to decline or amend a booking where the information provided is incomplete, inaccurate, or where the Services requested are not suitable for the condition of the carpets or the Premises.

3.4 Any quotation provided before inspection of the Premises is an estimate only and may be varied once the Technician has inspected the carpets and confirmed the work required.

4. Access and Customer Obligations

4.1 The Customer must ensure that the Technician has safe and appropriate access to the Premises at the agreed time. This includes arranging building access codes, keys, parking permissions where necessary, and clear directions if the Premises are difficult to locate.

4.2 The Customer must ensure that the Premises are in a suitable state for cleaning, including removing fragile items, personal belongings, and small furniture from the areas to be cleaned, unless otherwise agreed with the Company in advance.

4.3 The Customer must inform the Technician of any known hazards, risks, or restrictions at the Premises, such as loose carpets, electrical issues, damaged flooring, or areas with water damage.

4.4 If the Technician is unable to gain access to the Premises, or if the Premises are not in a suitable condition for the Services to be carried out, the Company may treat this as a late cancellation by the Customer and apply the relevant cancellation charges.

5. Pricing and Quotations

5.1 Prices for Services are generally quoted per room, per area, or per item, or based on the size and condition of the carpets. Any indication of price given before inspection is an estimate only.

5.2 Once the Technician has assessed the Premises, the final price will be confirmed with the Customer before work begins. If the Customer does not agree to the revised price, the Company reserves the right not to proceed with the Services, and a call-out or cancellation fee may apply.

5.3 All prices are stated in pounds sterling and include applicable taxes where required by law, unless expressly stated otherwise.

6. Payments

6.1 Unless otherwise agreed in writing, payment for the Services is due in full on completion of the work at the Premises.

6.2 The Company may accept payment by cash, bank transfer, card, or other methods that it chooses to make available from time to time. Available payment methods will be confirmed at the time of booking or by the Technician on site.

6.3 For commercial Customers and larger projects, the Company may require a deposit or full prepayment before the Services are carried out. Any such requirement will be confirmed at the time of booking.

6.4 If payment is not received on completion, the Company reserves the right to charge interest on the outstanding amount from the due date until payment is received in full, at the statutory rate permitted under UK law, as well as reasonable costs of collection.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule a booking by giving notice to the Company. The following charges may apply:

a. More than 48 hours before the scheduled arrival time: no cancellation fee.

b. Between 24 and 48 hours before the scheduled arrival time: the Company may charge up to 50 percent of the estimated service cost.

c. Less than 24 hours before the scheduled arrival time or failure to provide access: the Company may charge up to 100 percent of the estimated service cost.

7.2 Any specific cancellation or rescheduling terms communicated at the time of booking for large projects or commercial work will take precedence over the general terms above.

7.3 The Company may cancel or reschedule a booking if the Technician is unable to attend due to illness, vehicle breakdown, severe weather, or other circumstances beyond the Company’s reasonable control. In such cases the Company will seek to offer an alternative appointment as soon as reasonably possible. The Company will not be liable for any indirect loss resulting from such cancellation or rescheduling.

8. Service Standards and Limitations

8.1 The Company will carry out the Services with reasonable skill and care, using cleaning methods and products appropriate to the type and condition of the carpets and other items to be cleaned.

8.2 While the Company will use its best efforts to remove stains, odours, and marks, it cannot guarantee complete removal in every case. Some stains may be permanent due to prior damage, age, previous cleaning attempts, or the nature of the substance.

8.3 The Customer acknowledges that results may vary depending on carpet age, fibre type, previous cleaning, level of soiling, and other factors outside the Company’s control.

8.4 The Company is not responsible for pre-existing damage, wear, discolouration, loose seams, shrinkage risk, or latent defects in carpets or flooring which become visible or are worsened by the cleaning process where reasonable care has been taken.

9. Customer Inspection and Complaints

9.1 The Customer is encouraged to inspect the work carried out before the Technician leaves the Premises. Any concerns about the Services should be raised immediately so that they can be addressed on site where possible.

9.2 If the Customer discovers an issue after the Technician has left, the Customer must notify the Company as soon as reasonably practicable, and in any event within 48 hours of the service. The Company may request photographs or further details in order to assess the issue.

9.3 If the Company accepts that the Services were not provided with reasonable skill and care, it may, at its discretion, offer a re-clean of the affected area or a partial refund. This will be the Customer’s sole remedy, subject to the limitations of liability set out in these Terms and Conditions.

10. Liability

10.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

10.2 Subject to the above, the Company’s total liability to the Customer arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable for the specific Services giving rise to the claim.

10.3 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profits, business interruption, loss of opportunity, or loss of data arising out of or in connection with the Services.

10.4 The Customer is responsible for securing valuables, fragile items, and personal belongings before the Services commence. The Company accepts no liability for damage to or loss of items that have not been removed from the work areas or that are not reasonably visible to the Technician.

11. Insurance

The Company aims to maintain appropriate insurance cover in respect of its Services, including public liability insurance, in accordance with industry practice. Details of insurance cover may be made available to the Customer on reasonable request.

12. Health, Safety, and Environmental Practices

12.1 The Company will carry out the Services with due regard for health and safety regulations and will take reasonable steps to protect both the Customer and the Technician while at the Premises.

12.2 Certain cleaning products and equipment may require ventilation or temporary restriction of access to specific areas. The Customer agrees to follow any reasonable instructions given by the Technician in relation to safety, including keeping children and pets away from the work area during and immediately after cleaning.

13. Waste Regulations and Disposal

13.1 The Company will manage waste water and any removable waste generated in the course of cleaning in compliance with applicable UK waste and environmental regulations.

13.2 Where practical, waste water from carpet cleaning will be disposed of through appropriate drainage systems at the Premises or through designated disposal facilities, in a manner that does not breach local or national regulations.

13.3 The Customer must inform the Technician of any restrictions on the use of drains or facilities at the Premises that could affect lawful disposal of waste water. If suitable disposal options are not available, the Company may adjust or reduce the Services accordingly.

13.4 The Company does not ordinarily remove general household or commercial waste as part of carpet cleaning. Any additional waste removal service must be agreed separately and may be subject to additional charges and specific regulatory requirements.

14. Property and Parking

14.1 The Customer is responsible for ensuring suitable parking arrangements for the Technician’s vehicle near the Premises for the duration of the visit, where reasonably possible.

14.2 If parking fees, permits, or congestion charges apply, these may be added to the final invoice where they have been incurred in order to provide the Services.

15. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, power outages, public transport disruption, strikes, acts of government, or public health restrictions.

16. Privacy and Data

16.1 The Company may collect and store basic personal data such as names, addresses, and contact details for the purposes of managing bookings, providing Services, and handling payments.

16.2 The Company will take reasonable steps to keep such information secure and will not sell personal data to third parties. Data may be shared with third-party providers only where necessary to deliver the Services or process payments, in line with applicable data protection laws.

17. Changes to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised version will apply to bookings made after the date of publication of the revised terms. It is the Customer’s responsibility to review the Terms and Conditions at the time of booking.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

19. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking and any specific terms agreed in writing between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services. They supersede any prior understandings, statements, or representations, whether oral or written.